Support

Last updated: 24 September 2026

A problem, or an idea? You can reach us at [email protected]

Subscriptions and billing

Premium is bought through Apple. To cancel: Settings › your name › Subscriptions. For refunds, use Apple's "Report a Problem" page. If you bought Premium and it isn't active, tap Settings › Restore purchases in the app; if that doesn't help, write to us.

About the analysis

Scores and view estimates are predictions based on frames from your video and your caption, not guarantees. If an analysis doesn't finish, your allowance is given back and you can try again.

Deleting your account

In the app: Settings › Delete account. What gets deleted is described in the Privacy Policy.

Reporting a bug

These details help us fix it much faster:

• Your iPhone model and iOS version.
• The app version (at the bottom of Settings).
• What you were doing and what you expected; a screenshot if you have one.

Response time

We usually reply within a few business days.